Privacy Policy

What we collect when you book or contact us, why, and how to manage it.

What we collect: Your name, contact details, service address, home details, access instructions and booking history. Payment details are handled by our payment provider; we never see full card numbers.
Why we collect it: To quote, schedule and carry out cleaning, send confirmations and reminders, and, only with your consent, send occasional offers.
Access instructions: Codes and key arrangements are stored securely and shown only to the team assigned to your visit.
Who we share it with: Our booking, payment and email providers, under contracts that limit use to these purposes. We never sell your information.
How long we keep it: For as long as you're a customer and for the period tax law requires afterwards. Marketing preferences until you unsubscribe.
Your rights: Ask to see, correct or delete your information at any time by emailing us.
Cookies: This site uses essential cookies and browser storage to work, for example to remember your cookie choice. Optional analytics cookies are only set if you accept them in the cookie notice. To change your choice, clear this site's data in your browser and the notice will appear again.
Last updated: October 14, 2026. Questions about this policy? Contact us.