Cancellation and Rescheduling
How to change or cancel a visit, and when fees apply.
- More than 48 hours before
- Reschedule or cancel free of charge from your confirmation email or by contacting us.
- Within 48 hours
- A late-change fee of $40 applies, because the team's day has already been planned around your visit.
- Lockouts
- If the team can't get in at the booked time and can't reach you within 30 minutes, the visit counts as a late cancellation.
- If we need to reschedule
- We'll tell you as soon as possible and offer the next available slot, with no charge to you.
- Last updated
- . Questions about this policy? Contact us.