Damage and Incident Reporting
What to do if something is damaged or goes wrong during a visit.
- Report it
- Email or call us within 48 hours of the visit with photos and a short description.
- What happens next
- We'll acknowledge your report within one business day, speak to the team and agree the next step with you.
- Resolution
- Depending on the item and cause, we repair, replace or refund up to its value, as covered by our insurance.
- Last updated
- . Questions about this policy? Contact us.